Terms of use and privacy policy

privacy policy:

Our commitment to your privacy

Candles and Colors for Parties Company is committed to protecting the privacy of our customers. The privacy protection policy approved by Candles and Colors for Parties Company (“Privacy Protection Policy”) applies to all personal information collected by us or provided to us, whether offline or online, including personal information. collected or provided through our websites (“our Websites”) and on any mobile sites, applets and other interactive mobile features (collectively, our “Apps”), through our official social media pages that we control ( “Our Social Media Pages”), and through HTML messages we send to you (collectively, including our Social Media Pages, Apps and Websites, the “Sites”). By providing personal information to us, you agree to the terms and conditions of this policy.

personal information

What personal information do we collect?

“Personal information” is information that identifies you as an individual, and includes:

the name

user name

Mailing address (including billing and shipment address)

Phone number (including mobile and home number)

E-mail address

Preferences

Browser and device information

Information about the server log file

Information collected through cookies, pixel data, and other technologies

Application usage data

Demographic and other information you provide

Location information

Aggregated Information

Other information you share during phone calls, video calls, video or text recordings such as calls and chats.

How do we collect personal information?

We and our service providers may collect personal information in various ways, including the following:

Across the Sites: We may collect personal information across the Sites; For example: When you sign up for a newsletter, communicate with a chat bot, or make a purchase.

Offline: In the office: We collect your personal information at our offices, for example, when you contact customer service to obtain services or provide us with information, whether in writing, via voice or video call.

Through your browser or device: Some information is collected by most browsers or through your device automatically. We use this information for statistical purposes and to ensure the proper functioning of the Sites.

Through server log files: Your “Internet Protocol address” is a number automatically assigned to the computer or device you use by your Internet service provider. The Internet Protocol address is automatically determined and recorded in server log files whenever the user visits the Sites, indicating the time of the visit and the page(s) visited.

Using cookies: Cookies allow a web server to transfer data to a computer or device for storage and other purposes. If you do not want information to be collected through the use of cookies, there is a simple procedure available in most browsers that allows you to opt out of the use of cookies. For more information about our use of cookies, please review our cookie policy.

From you: Information such as your date of birth, gender, and zip code, as well as other information, such as your preferred methods of communication, may be collected when you voluntarily provide this information.

Through geographic location: We may collect information about the geographic location of your device.

In some cases, we may use third-party payment services to make purchases and/or collect donations through the Sites. In these cases, your personal information may be collected by that third party, and not by us, and the collected information will be subject to the privacy policy adopted by that third party, and not our privacy policy. Therefore, we cannot control or assume responsibility for the use or disclosure of your personal information by such third parties.

In some cases, we may use third-party payment services to make purchases through the Sites. In these cases, your personal information may be collected by that third party, and not by us, and the collected information will be subject to the privacy policy adopted by that third party, and not our privacy policy. Therefore, we cannot control or assume responsibility for the use or disclosure of your personal information by such third parties.

How do we use personal information?

We may use personal information:

To respond to your inquiries and fulfill your requests, such as sending you newsletters or answering your questions and responding to your comments.

To send you administrative information, such as information relating to the Sites and modifications to our terms, conditions, and policies. Because this information may be important to your use of the Sites, you cannot stop receiving these messages.

To complete and fulfill your purchases, such as processing your payments, delivering orders to you, communicating with you regarding your purchase and providing you with appropriate customer service.

To send you updates and announcements regarding our products, advertising campaigns and programs, and to send you invitations to participate in special programs.

To provide you with the opportunity to contact other users and receive communications from them through the Sites, as provided by the applicable site.

To allow you to participate in message boards, chats, profile pages, web server logs (blogs) and other services on which you can post information and materials (including social media pages).

For our business purposes, such as analyzing and managing our business, conducting market studies, auditing, developing new products, enhancing our sites, improving our services and products, identifying usage trends, determining the effectiveness of our promotional campaigns, tailoring the experience and contents of the sites based on your past activities on the sites, and measuring customer satisfaction, and provide customer service (including troubleshooting customer issues).

We use information provided by your browser or device for statistical purposes and to ensure the proper functioning of the Sites.

For more information about the purposes for which we use cookies, please review our cookie policy.

We may use your device's geographic location to provide you with tailored, location-based services and content. We may also share with our marketing partners the geographic location of your device, information about the ads you have viewed, and other information we have collected, in order to enable the partners to provide content that is better suited to you and to study the effectiveness of advertising campaigns.

As we deem appropriate and necessary: (a) to meet legal requirements, regulations and standards, including applicable penal laws. (b) to comply with legal requirements; (c) to respond to requests from public and governmental authorities, including public and governmental authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or the operations of any of our affiliates; (f) to protect our rights, privacy, safety or property and/or those of our affiliates and/or those of you or others; (g) To allow us to pursue our corrective actions and limit the damages we may sustain.

Your personal data will be processed by Candles and Colors for Parties Company inside and outside the Kingdom of Saudi Arabia, primarily for the purpose of completing the reservation process or providing the products and services you requested and for customer service and marketing activities. As our servers are located in the Kingdom of Saudi Arabia, and our sales teams work from local offices within the city of Riyadh, and our main headquarters is located in Riyadh - the Kingdom of Saudi Arabia, we may share your personal data with our subsidiaries, entities responsible for processing claims, and business partners inside and outside the Kingdom of Saudi Arabia. When we offer the use of a chatbot in any of Candles & Colors Party’s products trained with the latest artificial intelligence technology, the questions you ask the chatbot will be transferred and permanently stored by the AI service provider, but will not be used to train or develop their AI models. . No personal information will be transferred, unless your questions include personal information. You can read more here: https://openai.com/policies/api-data-usage-policies. The private conversation and personal data in the designated fields in the conversation will be stored by Candles and Colors for Parties Company in the customer relationship management system for the purpose of marketing or customer service. The business partners with whom we exchange information are only those who need access to personal information in order to process the claims you have posted. On the Sites and necessary for this purpose only. No business partner will receive your personal information for their own marketing purposes. It should be noted that Candles and Colors for Parties Company processes your personal data in accordance with applicable legislation regarding privacy and data protection. If you have any questions about the way Candles and Colors for Parties Company processes your personal data, or you would like to obtain a copy of your information held by Candles and Colors for Parties Company, or you want to correct or erase any inaccurate personal data, please contact us.

Security

We adopt reasonable system, technical and administrative measures to protect the personal information in our possession. Unfortunately, we cannot guarantee that any data transmission over the Internet or data storage system is completely secure.

If you have any reason to believe that your activity with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please notify us immediately of the problem by contacting us in accordance with the form provided in the “Contact Us” section.

Login, modification and options

We offer you many choices regarding our use and disclosure of your personal information for marketing purposes.

If at any time you would like to stop receiving marketing communications from us, the easiest way to do so is by using the “unsubscribe” feature in the marketing communications you receive from us. You can also notify us by emailing us, calling us or writing to us using the contact information provided below in the “Contact Us” section. Please specify in your request that you wish to stop receiving marketing communications from us.

In addition, we will not disclose your personal information to any third party, including our affiliates, for that third party's direct marketing purposes, if we receive and process a request from you requesting that we not share your personal information with third parties for this purpose. If you wish to make such a request, please inform us by using the form provided in “Contact Us”. Please state clearly that you request us not to disclose your personal information to our affiliates and/or any third parties for their direct marketing purposes.

We will endeavor to fulfill your order(s) as quickly as possible. Please note that we may continue to send you important administrative messages, even if you have opted out of receiving marketing-related messages, and you cannot opt out of receiving these administrative messages.

In order to review, correct, update, cancel, erase or otherwise limit our use of your personal information that you have previously provided to us, we ask that you use the form provided in “Contact Us” and clearly state your request. We ask that you please make clear in your request what information you would like to change or state that you would like your personal information to be deleted from our database or inform us of the limits you would like to impose on the use of your personal information.

We will try to respond to your request as quickly as possible. However, despite our efforts, some information may remain in our databases or other records that we cannot remove or change. Furthermore, please note that we may need to retain certain information for the purposes of storing and/or completing any transaction you initiated prior to requesting such change or cancellation (for example, when you make a purchase or enter a promotional campaign, you may not be able to change or Delete personal information previously provided until the purchase or advertising campaign is completed).

Third Party Websites

This policy does not address the privacy, information, or practices of any other third parties, including any third party that operates any site available within the links included on the Candles and Colors for Parties Company website, and we do not bear any responsibility in this regard. The inclusion of a link on the Candles and Colors for Parties Company websites does not mean our approval or the approval of our affiliates with the linked website.

In addition, we may provide you with access to third-party functionality, allowing you to add content to your social media accounts. Please note that any information you provide through the use of this functionality is subject to the applicable third party's privacy policy and not our current privacy policy. Therefore, we have no control over, and are not responsible for, any third party's use of such information that you provide through the use of this functionality.

Also, we are not responsible for the data collection, use, and disclosure policies and practices (including data security practices) of other organizations such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, or operating system provider. or wireless service provider or device manufacturer, including any personal information you disclose to other organizations through or in connection with the Apps or social media pages.

Information retention period

We will retain your personal information for the period necessary to fulfill the purposes stated in this policy.

Use of the Sites by minors

We offer programs for children that can be purchased by adults. To protect children's privacy, we require parental consent from users who have not yet reached the age of majority in their country of residence who wish to make a reservation or request a brochure for one of these programs.

Sensitive information

We typically ask that you do not submit or disclose to us any sensitive information (e.g., information relating to ethnic or racial origin, political opinions, religious or other beliefs, health or medical condition, criminal background or trade union membership) on or through the Sites or otherwise. In some special exceptional cases that may require this, such as insurance requests, we will clearly explain to you how to do this safely.

Privacy Policy Updates

We may make changes to this policy. Therefore, please look at the “Last Updated” button at the top of this page to see when this Policy was last revised. Any changes we may make to the Privacy Policy will be effective from the moment the revised Privacy Policy is posted on the Site. Your use of the Sites after these changes are made means that you agree to the revised Privacy Protection Policy.

call us

If you have any questions regarding the Privacy Policy.